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Privacy Policy

Privacy and Your Personal Data​

Ireland Website Design is committed to protecting the privacy of our website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

This Privacy Policy applies to website visitors only and does not cover clients of Ireland Website Design who have signed contracts with us. Any discrepancies between this Privacy Policy and a signed agreement shall be resolved in favor of the signed agreement.

The information on this website is provided for general marketing purposes only. The specific services, features, and support levels available to customers are governed by individual contracts. In the event of any discrepancies between this website and a signed agreement, the signed agreement shall prevail.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Personal Information: If you submit a contact form, request a quote, or subscribe to our mailing list, we may collect your name, email address, phone number, and any other details you provide.
  • Technical Data: We may collect information such as your IP address, browser type, device information, and operating system for website analytics and security purposes.
  • Cookies & Tracking Technologies: Our website uses cookies and third-party tracking tools (such as Google Analytics, Facebook Pixel, and LinkedIn Pixel) to understand visitor interactions and improve user experience.
  • Telephone Call Recordings: If you contact us via telephone, we may record calls for training, quality assurance, and dispute resolution purposes. You will be informed at the start of the call if it is being recorded. Recordings are securely stored and only accessed by authorised personnel.

2. How We Use Your Information

We process your data for the following purposes:

  • To respond to inquiries submitted via contact forms, emails, or telephone calls.
  • To send relevant marketing communications if you have opted in.
  • To analyse website performance and improve user experience.
  • To maintain website security and prevent fraudulent activity.
  • To review and improve customer service through call recordings.

3. Legal Basis for Processing Data

Under GDPR, we process your data based on:

  • Consent: When you opt into marketing communications or accept cookies.
  • Legitimate Interests: For website analytics, security, telephone call recordings, and responding to inquiries.
  • Legal Obligations: If required to comply with laws or regulatory requirements.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Third-party service providers who help us operate our website (e.g., analytics providers like Google Analytics, email marketing services, and CRM providers).
  • Regulatory bodies if required by law.

Some of our third-party providers may process your data outside the European Economic Area (EEA). Where this occurs, we ensure your rights are protected through EU-approved Standard Contractual Clauses or equivalent mechanisms.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To track website usage and improve performance.
  • Marketing Cookies: To personalise advertising and retarget visitors.

You can manage cookie preferences through your browser settings or our cookie consent banner.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy. Contact form submissions and email inquiries are kept for up to five years unless a longer retention period is required for legal or business reasons. Analytics data is anonymised and retained for statistical purposes. Telephone call recordings are retained for a period of up to 12 months unless a longer retention period is required for legal or dispute resolution purposes.

7. Security Measures

We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no online data transmission can be guaranteed 100% secure.

8. Your Data Rights

Under GDPR, you have the right to:

  • Access the data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data in certain circumstances.
  • Object to processing for marketing purposes.
  • Withdraw consent where processing is based on consent.

We will process your data access, correction, or deletion request within 30 days, subject to identity verification.

To exercise your rights, email us at info@irelandwebsitedesign.com. Requests are processed free of charge unless excessive or repetitive.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated on our website.

10. Contact Information

If you have any questions about this policy or your data, contact us at:

Ireland Website Design
Email: info@irelandwebsitedesign.com
Website: www.irelandwebsitedesign.com