Free Support Centre for Customers

If you are a Whelan Web Design customer then unfortunately we will need to reset this for you as you do not have access to your own hosting area as it is shared amoung many other website design clients. You will either need to have a support and maintenance plan in place or have signed up for adhoc support and we can send you a form to complete and return to us.

If your email is powered by Gmail, Hotmail or Google Apps you will need to contact the supplier of those email systems e.g. Google if you lose your Gmail username or password. They also have reset processes that you can easily follow on their websites.

If you are an Ireland Website Design or Cloud Host Ireland customer you can easily reset this yourself first log in to your account here: clients.hostingireland.ie/index.php?rp=/login

Once logged in go to Services > My Services > Click on the domain in question and click on cPanel access. This will drop you into cPanel. Once in cPanel look for the mail section and click on email accounts, you will now see an option to edit the password for that email.

If you still require help with this you can either order some ad-hoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Video Instructions

https://youtu.be/46uU2gC58g0

If you are a Whelan Web Design customer then unfortunately we will need to reset this for you as you do not have access to your own hosting area as it is shared among many other website design clients. You will either need to have a support and maintenance plan in place or have signed up for adhoc support and we can send you a form to complete and return to us. Then we can reset the password for you.

If your email is powered by Gmail, Hotmail or Google Apps you will need to contact the supplier of those email systems e.g. Google if you lose your Gmail username or password. They also have reset processes that you can easily follow on their websites.

If you are an Ireland Website Design or Cloud Host Ireland customer you can easily reset this yourself first log in to your account here: www.cloudhostireland.com/clientarea.php

Once logged in go to Services > My Services > Click on the domain in question and click on cPanel access. This will drop you into cPanel. Once in cPanel look for the mail section and click on email accounts, you will now see an option to edit the password for that email.

If you still require help with this you can either order some ad-hoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Video Instructions

https://youtu.be/46uU2gC58g0

To setup email on outlook you will need to follow this guide here: products.secureserver.net/email/email_outlook.htm

You will need to know your email address and password. If you do not know what these are you can follow our previous step “I have forgotten the login for my email”. This does not work for customers who are also using Gmail or Hotmail to access their emails. It only works if you are connecting directly to the server to send/receive email.

You must also figure out if you are a Whelan Web Design customer or Ireland Website Design / Cloud Host Ireland customer as the settings for each are different.

Ireland Website Design / Cloud Host Ireland

• Use SSL
• Incoming Server: srv1.cloudhostireland.com
• Outgoing Server: srv1.cloudhostireland.com
• POP3 Port: 995
• SMTP Port: 465
• Authentication is required

Whelan Web Design

• POP3 server: pop33r.cp.blacknight.com
• SMTP server: smtp1r.cp.blacknight.com
• POP3 Port: 995
• SMTP Port: 465
• Authentication is required

We suggest you always use POP to download/access these emails. We recommend you do not set the server to retain a copy of the email or access using IMAP as once your server inbox becomes full you will need to delete all emails to free up space (thus losing emails for ever).

If you still require help with this you can either order some ad-hoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Video Instructions

https://youtu.be/00ZzDAgdels

Check that your domain has not expired, this is a common reason for emails to not work anymore. You can test this by visiting your website and ensuring that it is still up when you visit it.

Check the error message you are getting. If you are using outlook make sure a firewall is not blocking you connecting to the outside world (make sure port 25 is open, this is the port that emails are sent on). If your emails are not sending to one particular address maybe there is a problem with the email address you are sending too. Try a test sending emails to other accounts.

Also verify that your account settings are correct (dealt with in another support question).

If you still think their is a problem with your own email we recommend using www.mail-tester.com which might hint at what the problem is.

Also this website: www.inmotionhosting.com/support/email/email-troubleshooting/problems-sending-mail-receiving-is-fine Provides alot of useful tips and suggestions on resolving the issue.

If you are using Gmail for sending email then check this page here: support.google.com/mail/answer/78775?hl=en

If you still require help with this you can either order some adhoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Check that your domain has not expired, this is a common reason for emails to not work anymore. You can test this by visiting your website and ensuring that it is still up when you visit it.

Maybe the sender is doing something wrong or has an issue with their email? Try sending yourself an email from another account.

Make sure your email settings are correct (dealt with in other support questions). If you are using outlook make sure a firewall is not blocking you connecting to the outside world (make sure port 25 is open, this is the port that emails are sent on).

If you still require help with this you can either order some adhoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Unfortunately it is impossible for us to give specific advice on this as every phone is completely different. The best option here is to bring your phone to the shop that you bought it from as they will be most suited to solving your email issue.

If your email runs through software like Gmail, Hotmail or Yahoo this will be easy for your phone shop to help you with, you will need to give them your email address and password for Gmail.

If you want to do something more complicated like using IMAP or POP to pull down your email then still bring it to the shop but make sure you bring those settings with you. You can find the specific email settings you require in the next support questions but you will also need to know your email address & password.

You can find some useful videos regarding setting up email on iphones, ipads and imacs here:

If you still require help with this you can either order some ad-hoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Video Instructions

Setting up email on iPhone

https://youtu.be/gd37Edi0Phc

Setting up email on Android

https://youtu.be/qSo5onm6suQ

Setting up email on Windows Phone

https://youtu.be/9voeQLvpOMg

To setup email on outlook you will need to follow this guide here:

products.secureserver.net/email/email_outlook.htm

You will need to know your email address and password. If you do not know what these are you can follow our previous step “I have forgotten the login for my email”. This does not work for customers who are also using Gmail or Hotmail to access their emails. It only works if you are connecting directly to the server to send/receive email.

You must also figure out if you are a Whelan Web Design customer or Ireland Website Design / Cloud Host Ireland customer as the settings for each are different.

Ireland Website Design / Cloud Host Ireland

• Use SSL
• Incoming Server: srv1.cloudhostireland.com
• Outgoing Server: srv1.cloudhostireland.com
• POP3 Port: 995
• SMTP Port: 465
• Authentication is required

Whelan Web Design

• POP3 server: pop33r.cp.blacknight.com
• SMTP server: smtp1r.cp.blacknight.com
• POP3 Port: 995
• SMTP Port: 465
• Authentication is required

We suggest you always use POP to download/access these emails. We recommend you do not set the server to retain a copy of the email or access using IMAP as once your server inbox becomes full you will need to delete all emails to free up space (thus losing emails for ever).

If you still require help with this you can either order some adhoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

When you are sending emails to someone and the emails are going to spam we suggest testing your email with this tool which will diagnose the problem: www.mail-tester.com

You should carry out some tests to see if it is just certain email providers that are putting your mail in spam.

If you are a Whelan Web Design customer you will need to contact us for additional paid support to resolve the issue if you are an Ireland Website Design customer you can log in to your cPanel account as explained in another support question and you can do two things to improve your emails chancing of avoiding the spam folder:

Enable DKIM within cPanel

1. Login to cPanel account
2. Once logged in, click on “Email Authentication”
3. To use DKIM, click Enable
4. To disable DKIM, click Disable
5. Scroll down to the bottom and click “Update”

Enable Spf within cPanel

1. Login to cPanel account
2. Once logged in, click on “Email Authentication”
3. To use SPF, click Enable
4. To disable SPF, click Disable
5. Scroll down to the bottom and click “Update”

If your emails are going through Gmail click include and type in google.com when adding spf record.

If you still require help with this you can either order some adhoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

If you believe your email is being blacklisted by Google or you see a similar message like “Why is this message in Spam? We’ve found that lots of messages from srv1.cloudhostireland.com are spam.”

The easiest thing you can try do is open a support ticket with Google regarding the issue here:

https://support.google.com/mail/contact/msgdelivery

However you should read and follow the steps below first, If you don’t know how to read your mail logs, check DNS or email headers, then this article is not for you. We can offer paid support to help resolve this issue however it might be a

Gmail Blacklist Criteria

Gmail does not disclose the details of their filtering process or why they mark emails as spam. If they did, spammers would quickly find a way around their spam filters.

However, we’ve learned about some common reasons why Gmail may reject email from your server.

The most common reasons are:

• Sending large volumes of email.
• Sudden changes in email volume.
• Sending email to “spam trap” addresses.
• Sending email to unknown users.
• Inclusion of your server’s IP on public blacklist.
• Gmail users marking your messages as spam.
• Using a new IP address to send email.
• Incorrect DNS Settings

If your server is doing any of these things, then you appear to be sending spam. As a result, Gmail may block your server’s IP address.

Research by ReturnPath, our investigations and other email delivery experts, suggests that Google may use signals from these public blacklists:

• pbl.spamhaus.org – This blacklist includes dynamic and non mail server IP ranges. For a server to be listed in here would be unusual.
• sbl.spamhaus.org – This blacklist includes emails that Spamhaus has identified as spam.
• xbl.spamhaus.org – This blacklist includes bots and exploit agents.
• cbl.abuseat.org – This blacklist includes emails sent to spam traps or reported by their users as spam.

You can use the Multi-RBL lookup tool to check these and other lists. Inclusion on these lists is a good indication that you have some type of spam issue on your server.

Why Was I Blacklisted?

When I dig into a server that has been blacklisted by Gmail, I usually find one of these three causes:

• Spammers exploiting web applications (>90%).
• Customer’s password or computer compromised (~5%).
• Poor email practices such as blindly forwarding email to Gmail (~5%).

In over 90% of cases, hackers use insecure web applications to send spam.

When they do this, spam volume, user complaints and other issues trigger Gmail’s blacklist filters. They start blocking your server to protect their users from spam.

Even in the absence of security issues, your server may still look like a spamming system.

If you have users forwarding email from your server to Gmail and they forward spam, then your server looks like it is sending the spam. As a result, Gmail may block your server.

Our Blacklist Investigation Process

This is the process we use in our paid Gmail blacklist removal services:

1. Check email server logs for 500 errors.
2. Check email logs for blocks to other ESPs and public blacklists.
3. Look for Excessive SMTP Authentications, especially from varying IPs for the same user.
4. If you have PHP scripts, configure PHP to log mail using the mail.log ini entry.
5. Lookup your IP in your favorite blacklist lookup tool.
6. Check your server’s sending reputation at SenderScore.org.
7. Check for users bulk forwarding email to Gmail.com and related domains.
8. Check for any newsletters or newsgroups that originate from the server.
9. Identify any bulk marketing campaigns that may be on the server.
10. Verify that DNS related entries (PTR, DKIM, SPF) are correct.
11. Look at historical logs and determine if the email volume to Gmail has increased.

This process can be time consuming, especially on a busy server. I recommend you start by checking for user compromises, while these account for relatively few cases, they are much easier to diagnose than web application issues.

While digging into the server’s email history, keep a watch on:

• New 550 and 421 errors from other email providers
• IP listings in public blacklists.
• Changes in the Gmail Blacklist response code
• Your SenderScore.

Usually, this investigation turns up a compromised web script or email user’s password. You can then fix this issue by updating or removing the script or simply resetting the user’s password.

Once you fix the underlying issue, monitor the server’s email volume and response codes from Gmail. If things do not clear up, then you can submit a removal request to Google.

In most cases we handle, we never have to submit a request. Cleaning up the issue and fixing any DNS problems will usually resolve the listing in 5 – 10 days.

Gmail SMTP Errors

Blacklists block your email they do not route it to the spam folder.

If you are blacklisted, your email will be rejected with a 421 or 550 SMTP error.

You can spot this in your email server’s logs:

Example of a 550 Error:

• Remote_host_said:_550-5.7.1 Our_system_has_detected_an_unusual_rate_of
• unsolicited_mail_originating_from_your_IP_address.
• _To_protect_our users_from_spam,_mail_sent_from_your_IP_address_has_been_blocked.
• Please_visit_http://www.google.com/mail/help/bulk_mail.html
• _to_review_our_Bulk_Email_Senders_Guidelines

Example of a 412 Error:

• 421-4.7.0 unsolicited mail originating from your IP address.
• To protect ourn421-4.7.0users from spam, mail sent from your IP address has been temporarilyn4
• 21-4.7.0 rate limited. Please visit http://www.google.com/mail/help/bulk_mail.n421 4.7.0 html
• to review our Bulk Email Senders Guidelines. l41si55243084eef.158 – gsmtp

If you see either of these errors, then you are blacklisted and you can work on getting off the list.

Here’s the full list of Gmail error codes:

Gmail SMTP Error Codes

• 421, “4.4.5”, Server busy, try again later.
• 421, “4.7.0”, IP not in whitelist for RCPT domain, closing connection.
• 421, “4.7.0”, Our system has detected an unusual rate of unsolicited mail originating from your IP address. To protect our users from spam, mail sent from your IP address has been temporarily blocked. Review our Bulk Email Senders Guidelines.
• 421, “4.7.0”, Temporary System Problem. Try again later.
• 421, “4.7.0”, TLS required for RCPT domain, closing connection.
• 421, “4.7.0”, Try again later, closing connection.
• 450, “4.2.1” The user you are trying to contact is receiving mail too quickly. Please resend your message at a later time. If the user is able to receive mail at that time, your message will be delivered.
• 450, “4.2.1”, The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered. Please resend your message at a later time. If the user is able to receive mail at that time, your message will be delivered.
• 451, “4.3.0”, Mail server temporarily rejected message.
• 451, “4.3.0”, Multiple destination domains per transaction is unsupported. Please try again.
• 451, “4.4.2”, Timeout – closing connection.
• 451, “4.5.0”, SMTP protocol violation, see RFC 2821.
• 452, “4.2.2”, The email account that you tried to reach is over quota.
• 452, “4.5.3”, Domain policy size per transaction exceeded, please try this recipient in a separate transaction.
• 452, “4.5.3”, Your message has too many recipients.
• 454, “4.5.0”, SMTP protocol violation, no commands allowed to pipeline after STARTTLS, see RFC 3207.
• 454, “4.7.0”, Cannot authenticate due to temporary system problem. Try again later.
• 454, “5.5.1”, STARTTLS may not be repeated.
• 501, “5.5.2”, Cannot Decode response.
• 502, “5.5.1”, Too many unrecognized commands, goodbye.
• 502, “5.5.1”, Unimplemented command.
• 502, “5.5.1”, Unrecognized command.
• 503, “5.5.1”, “EHLO/HELO first.
• 503, “5.5.1”, MAIL first.
• 503, “5.5.1”, RCPT first.
• 503, “5.7.0”, No identity changes permitted.
• 504, “5.7.4”, Unrecognized Authentication Type.
• 530, “5.5.1”, Authentication Required.
• 530, “5.7.0”, Must issue a STARTTLS command first.
• 535, “5.5.4”, Optional Argument not permitted for that AUTH mode.
• 535, “5.7.1”, Application-specific password required.
• 535, “5.7.1”, Please log in with your web browser and then try again.
• 535, “5.7.1”, Username and Password not accepted.
• 550, “5.1.1”, The email account that you tried to reach does not exist. Please try double-checking the recipient’s email address for typos or unnecessary spaces.
• 550, “5.2.1”, The email account that you tried to reach is disabled.
• 550, “5.2.1”, The user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.
• 550, “5.4.5”, Daily sending quota exceeded.
• 550, “5.7.0”, Mail relay denied.
• 550, “5.7.0”, Mail Sending denied. This error occurs if the sender account is disabled or not registered within your Google Apps domain.
• 550, “5.7.1”, Email quota exceeded.
• 550, “5.7.1”, Invalid credentials for relay.
• 550, “5.7.1”, Our system has detected an unusual rate of unsolicited mail originating from your IP address. To protect our users from spam, mail sent from your IP address has been blocked.
• 550, “5.7.1”, Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked.
• 550, “5.7.1”, The IP you’re using to send mail is not authorized to send email directly to our servers. Please use the SMTP relay at your service provider instead.
• 550, “5.7.1”, The user or domain that you are sending to (or from) has a policy that prohibited the mail that you sent. Please contact your domain administrator for further details.
• 550, “5.7.1”, Unauthenticated email is not accepted from this domain.
• 552, “5.2.2”, The email account that you tried to reach is over quota.
• 552, “5.2.3”, Your message exceeded Google’s message size limits.
• 553, “5.1.2”, We weren’t able to find the recipient domain. Please check for any spelling errors, and make sure you didn’t enter any spaces, periods, or other punctuation after the recipient’s email address.
• 554, “5.6.0”, Mail message is malformed. Not accepted.
• 554, “5.6.0”, Message exceeded 50 hops, this may indicate a mail loop.
• 554, “5.7.0”, Too Many Unauthenticated commands.
• 555, “5.5.2”, Syntax error.

Gmail Blacklist Removal Instructions

You must stop the spam-like behaviour before submitting a request to Gmail. If you do not, your efforts and their time will be wasted.

If you have stopped the spam coming from your server, Gmail will usually remove your IP automatically in 5-10 days.

If not, then you may need to contact them for assistance.

To do so, you need to use this form. Be sure to be logged into your Gmail/Google account before you start the process.

Removal Form Instructions

I highly recommend you complete all areas though they are not required. You want to give the blacklist removal team as much information as possible to decide the you are not a spammer.

Brief Summary

Keep it brief and to the point. For example, I commonly use this text:

The server had a compromised web application that was used to send spam to Gmail. We have removed this application from the server. Since removing the application, we no longer see unauthorized email being sent to Gmail.

Full Headers

Make sure your headers are complete and in text format. You only need to include one example. In general, I try to find a simplistic example. Such as a message going directly from your server to Gmail. If the message was relayed through a third party, the headers can be obscured.

Try to use a text (.txt) file if possible. Avoid Windows or Mac specific formats.

Server Logs

Only copy the relevant portion of the server logs. Just 2-3 entries will suffice. They should look like the examples 550 and 421 examples above.

MX lookups

While not required, this is a key step to show that your server’s DNS is working. Successful results will look similar to:

<br data-mce-bogus="1"<
[jeffh@office ~]$ host -t mx gmail.com
gmail.com mail is handled by 40 alt4.gmail-smtp-in.l.google.com.
gmail.com mail is handled by 5 gmail-smtp-in.l.google.com.
gmail.com mail is handled by 10 alt1.gmail-smtp-in.l.google.com.
gmail.com mail is handled by 20 alt2.gmail-smtp-in.l.google.com.
gmail.com mail is handled by 30 alt3.gmail-smtp-in.l.google.com.

Telnet Test

Make sure you do this from the impacted server using one of the records from your DNS lookup. Successful results will look similar to:

<br data-mce-bogus="1"<
[jeffh@office ~]$ telnet alt4.gmail-smtp-in.l.google.com 25
Trying 2800:3f0:4003:c01::1a...
Connected to alt4.gmail-smtp-in.l.google.com.
Escape character is '^]'.
220 mx.google.com ESMTP c68si3349613vkd.85 - gsmtp

Ping Test

Example of a ping test. Note that if you have firewalls blocking ICMP traffic, this test may fail. If it fails, just do not include it in the removal request.

<br data-mce-bogus="1"<
[jeffh@office ~]$ ping -c5 alt4.gmail-smtp-in.l.google.com
PING alt4.gmail-smtp-in.l.google.com (64.233.190.26) 56(84) bytes of data.
64 bytes from ce-in-f26.1e100.net (64.233.190.26): icmp_seq=1 ttl=43 time=169 ms
64 bytes from ce-in-f26.1e100.net (64.233.190.26): icmp_seq=2 ttl=43 time=169 ms
64 bytes from ce-in-f26.1e100.net (64.233.190.26): icmp_seq=3 ttl=43 time=169 ms
64 bytes from ce-in-f26.1e100.net (64.233.190.26): icmp_seq=4 ttl=43 time=169 ms
64 bytes from ce-in-f26.1e100.net (64.233.190.26): icmp_seq=5 ttl=43 time=169 ms
--- alt4.gmail-smtp-in.l.google.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4175ms
rtt min/avg/max/mdev = 169.448/169.487/169.600/0.523 ms

Additional Information

This is an open-ended field but keep it short. I usually use this to note any unexpected issues or if a customer had previously sent a removal request but did not clean up the server.

Submit the Form

Once you have all of the data complete, you can submit the form. You should see:

Usually, we see and update within 5 business days.

Just be warned that there are no quick fixes. If you rush off to the removal page without fixing the issue, you will likely just be listed again.

Getting Help

Using this process, we resolve all* of our Gmail blacklist removal cases; but if you’ve tried and failed or this just seems to be too much, then contact us.

We offer one-time server support packages and have one specifically designed to address Gmail blacklist issues as well as other ISPs.

Most cases are €500/case and work begins within 3 days. Typically, you will see email delivery improve within 5-10 business days.

*Actually, we had a couple of cases where we could not fix the situation. The problem? The customer was operating a mailing list with a paid, unconfirmed list. If you act like a spammer, the Gmail blacklist will treat you like a spammer.

In outlook please follow these steps and restart your machine for changes to take effect

Tools > Accounts/Settings > Email Account > View or Change email account > Account Settings > Service Tab > Tick Mail Outgoing Server Requries Authentication

Video Instruction

https://youtu.be/bKdJdZOqjWg

To increase the mail server timeout value in Outlook Express please follow these steps:

Open Outlook Express > Go to Tools and select Accounts > Highlight the mail account and click Properties > Click the Advanced tab and slide the Server Timeouts bar to 5 minutes > Click Apply > Click OK > Click Close > Restart Computer/not just outlook

Video Instruction

[Video Link Missing]

If you are a Whelan Web Design customer then unfortunately we will need to reset this for you as you do not have access to your own hosting area as it is shared among many other website design clients. You will either need to have a support and maintenance plan in place or have signed up for adhoc support and we can send you a form to complete and return to us.

If you are an Ireland Website Design or Hosting Ireland customer you can easily add a new one yourself, first log in to your account here: clients.hostingireland.ie/index.php?rp=/login

Once logged in go to Services > My Services > Click on the domain in question and click on cPanel access. This will drop you into cPanel. Once in cPanel look for the mail section and click on email accounts, you will now see an option to add an email address.

Accounts have a set number of email addresses they can set up if you have maxed out the number of free accounts you can either remove an old unused one or you will need to get your hosting upgraded to the next available package.

If you still require help with this you can either order some ad-hoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

Video Instruction

For Ireland Website Design and Hosting Ireland customers only.

https://youtu.be/rP4LBI_4NdU

If you are a Whelan Web Design customer then you can just delete some big attachments or emails that have filled up your inbox. If this is impractical we can login and delete all the emails for you so you start from afresh again, unfortunately we will need to do this for you as you do not have access to your own hosting area as it is shared amoung many other website design clients. You will either need to have a support and maintenance plan in place or have signed up for adhoc support and we can send you a form to complete and return to us.

If you are an Ireland Website Design or Hosting Ireland customer then you will need to log into clients.hostingireland.ie/index.php?rp=/login

Once logged in go to Services > My Services > Click on the domain in question and click on cPanel access. This will drop you into cPanel. Once in cPanel look for the mail section and click on email accounts, you will now have an option to delete the email address and another option to create the email address again, you will need to set up the new email with the same username and password.

We suggest you always use POP to download/access these emails. We recommend you do not set the server to retain a copy of the email or access using IMAP as once your server inbox becomes full you will need to delete all emails to free up space (thus losing emails forever).

If you still require help with this you can either order some adhoc support which is provided at €150 per hour or you can have this fixed under a support and maintenance package.

This only applies to hosting customers of Ireland Website Design & Cloud Host Ireland. Clients originally from Whelan Web Design will need to pay for support to have us carry this work out for them.

E-mail forwarding is a service through which e-mail messages are resent from a certain account to another. Example: you have created webmaster@yourdomainname.com, info@yourdomainname.com, etc. but you would like to have all the e-mails going to the same e-mail box, jim@yourdomainname.com.

To access the forwarders menu, click on the Forwarders icon on the main screen of your cPanel interface.

Click on Add Forwarder.

Put the name of the email address you wish to forward from in the first blank field. For example: for user@yourdomainname.com, put user in the first blank field.

You can choose to what address the incoming mail should be forwarded. The other option is to choose a failure message which will be returned to the sender.

If you click on Advanced Options, you will be able to choose to forward the message to a system account, pipe it to a program or discard the forwarded mail.

Click on Add Forwarder to add the forwarder.

To delete a forwarder, simply click on the Delete button next to it.

Make sure you have spelled both email addresses correctly when adding forwarders.

Video Instruction

https://youtu.be/XyqIillf3JI

We offer support and maintenance plans to help avoid many of these issues in advance, these start from €200 per month and depending on your package may have a certain level of support built in, usually additional work within a support plan is done at €100 per hour. If you require adhoc work done to the website you also need to have signed up an account form. Changes done adhoc usually cost €150 per hour.

Easy. Contact us and we will send you an outline of our support and maintenance agreements and an account signup form.

Is mail from EntertainmentCareers.Net getting caught in your Gmail SPAM folder?

Here are steps to make sure you get all of our email.

1. Go to Gmail – Click the Show search options downward-pointing triangle in your Gmail’s main search field.
2. Type the desired email address or domain under From. To whitelist an entire domain (all mail from an address ending in “entertainmentcareers.net”, for example), type the just the domain name or the domain name preceded by ‘@’. To whitelist “entertainmentcareers.net”, for instance, type “@entertainmentcareers.net” (not including the quotation marks).
3. You can create a master filter for all the domains/email addresses you want – You do not have to create a separate filter for each address.Separate addresses with ‘|’ in the From: field instead. To whitelist “@entertainmentcareers.net” “mybff@mybff.com” and “@warnerbros.com”, enter “@entertainmentcareers.net|@warnerbros.com|mybff@mybff.com“, for example.
4. Follow the Create filter with this search ››link at the bottom of the search sheet. – Make sure Never send it to Spam is checked.
5. Click Create filter.